PURR DELIVERY

DELIVERY.
CLEARLY EXPLAINED.

From order confirmation to your doorstep, here’s what to expect.

  1. 01 ORDER PLACED
  2. 02 DISPATCHED
  3. 03 TRACKED
  4. 04 DELIVERED

DELIVERY OPTIONS

Available services, delivery costs and estimated timings are shown at checkout for your address.

Enter your delivery address at checkout to see the options currently available.

TRACKING YOUR ORDER

As soon as your order is dispatched, we’ll send a confirmation email containing your tracking link.

Tracking updates can take a short time to appear after dispatch.

DELIVERY ISSUES

If your parcel is delayed, damaged or incorrect, contact us with your order number and we’ll help.

sales@purrdrink.com

DELIVERY QUESTIONS

EVERYTHING YOU NEED TO KNOW.

Where does PURR deliver?

Available destinations are shown at checkout. Enter your delivery address to see whether delivery is currently available in your area.

How much does delivery cost?

The delivery options and current prices available for your address are displayed at checkout before payment.

When will my order arrive?

Your available delivery option and estimated timing are shown during checkout. After dispatch, use the tracking link in your shipping confirmation for the latest carrier update.

How can I track my delivery?

Once your parcel has been dispatched, we’ll email you a tracking link. If you cannot find the email, check your spam or junk folder before contacting our team.

Can I change my delivery address?

Email sales@purrdrink.com as soon as possible with your order number and the correct address. We’ll do our best to help, but an address cannot always be changed after an order has been processed or dispatched.

What if my parcel is delayed?

First check the latest update using the tracking link in your shipping confirmation. If there has been no movement for an unusual length of time, contact us with your order number so we can investigate.

What should I do if my order arrives damaged or incorrect?

Email sales@purrdrink.com with your order number, a description of the issue, and clear photographs of the parcel and products. Please keep the packaging until our team has reviewed your case.

Can I return a PURR order?

Return eligibility depends on the condition of the products and the reason for the return. Because PURR is a consumable product, please read our Returns & Refunds Policy and contact us before sending anything back.