HOW CAN WE HELP?

Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link. If you haven’t received it, check your spam folder or contact sales@purrdrink.com with your order number.

Please contact sales@purrdrink.com as soon as possible. If your order has not yet been processed, we’ll do our best to help. Once it has been dispatched, changes or cancellation may no longer be possible.

Check your spam or junk folder and confirm that you entered the correct email address. If payment was completed but you still cannot find the confirmation, contact sales@purrdrink.com.

Email sales@purrdrink.com with your order number, a description of the issue and clear photographs of the parcel and products. Our team will review it and arrange the appropriate solution.

Available delivery destinations are shown at checkout. Enter your delivery address to see the current options available for your location.

Delivery costs are calculated according to the destination and order and are displayed at checkout before you complete payment.

When your order is dispatched, we’ll send a confirmation email containing your tracking information. Tracking updates may take a short time to appear after dispatch.

Returns are handled according to our current Returns & Refunds policy. Because PURR is a consumable product, eligibility may depend on the condition of the products and the reason for the return. Please review the Returns & Refunds page in the website footer or contact sales@purrdrink.com before returning anything.

When subscriptions are available, the delivery frequency, price and any applicable saving will be displayed on the product page before checkout. You’ll receive confirmation after placing your subscription order.

Available subscription-management options are shown in your customer subscription portal. If you need help, contact sales@purrdrink.com before your next order is processed and our team will explain the options available.

Check the available settings in your customer subscription portal. You can also contact sales@purrdrink.com for assistance before your next order is processed.

If this option is available, use the secure customer subscription portal to update your details. For security, never send complete payment-card details by email.

PURR Hydration+ is a hypotonic formula designed for rapid everyday hydration and sessions generally under 90 minutes. PURR Endurance is an isotonic formula with a stronger electrolyte profile for longer efforts, higher sweat rates and hot conditions.

Choose Hydration+ for everyday movement, gym sessions, classes, padel, tennis and shorter runs. Choose Endurance for long-distance training, cycling, triathlon, team sports, heavy sweating or extended sessions in the heat.

Yes. Both PURR Hydration+ and PURR Endurance are ready-to-drink 500 ml performance hydration formulas. No mixing is required.

No. Both formulas are caffeine-free and contain zero sugar.

Yes. PURR formulas are 100% plant-based and vegan.

Both PURR formulas contain a five-electrolyte system designed to support effective hydration. Endurance has a stronger electrolyte profile for longer and higher-sweat sessions.

PURR uses stevia and contains no artificial sweeteners.

No. PURR Hydration+ and PURR Endurance do not contain creatine.

Each formula combines five electrolytes with L-citrulline, beta-alanine, L-glutamine, 1 g of acetyl-L-carnitine and five B vitamins. Visit our Ingredients page for the complete formula story.