RETURNS.
CLEARLY EXPLAINED.

Email sales@purrdrink.com with your order number, the items you wish to return and the reason for the request. Please wait for our return instructions and return address before sending the parcel.

For eligible online purchases, you may notify us that you are withdrawing within 14 days after receiving the goods. After notifying us, send the eligible products back within the following 14 days.

For a change-of-mind return, drinks must be unopened, with every product seal intact, and safely stored. Pack the products securely so they are protected in transit. This does not affect your rights if goods are damaged, incorrect or otherwise not in conformity with the order.

For a change-of-mind return, you are responsible for the direct return-delivery cost. If the products are damaged, incorrect or otherwise not in conformity with the order, contact us first. PURR will arrange or cover reasonable return delivery where a return is required.

When the right of withdrawal applies, the refund includes the eligible returned products and the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery method is not included.

Refunds are issued to the original payment method without undue delay and no later than 14 days after we are informed of an eligible withdrawal. We may wait until we receive the returned goods or you provide evidence that they have been sent back.

Email sales@purrdrink.com with your order number, a description of the issue, and clear photographs of the parcel and products. Keep the products and packaging until our team has reviewed your case.

Contact us as soon as possible with your order number. We’ll try to help, but we cannot guarantee a cancellation or change once an order has entered processing or has been dispatched.