Shipping Policy

We want your PURR order to reach you safely and as smoothly as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.

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Where We Ship

PURR currently ships to selected countries and regions available at checkout.

Available delivery destinations, shipping methods and applicable shipping charges will be displayed before you complete your order.

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Shipping Costs

Shipping costs are calculated based on the delivery destination, order size, weight and available shipping method.

The applicable shipping charge will be shown clearly at checkout before payment.

Where free shipping or another shipping promotion applies, the relevant conditions will be displayed on our website or during checkout.

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Order Processing

Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment after payment has been successfully confirmed, unless otherwise stated for pre-orders or other special purchase arrangements.

Processing times may be affected by weekends, public holidays, unusually high order volumes or circumstances outside our reasonable control.

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Delivery Times

Estimated delivery times depend on your destination and the shipping method available for your order.

An estimated delivery timeframe may be displayed during checkout or in your order information.

Delivery estimates are provided in good faith but may be affected by the carrier, weather, public holidays, customs procedures where applicable, or other circumstances outside our reasonable control.

Where a specific delivery timeframe has been agreed with you, we will aim to deliver within that timeframe.

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Pre-Orders

Products marked as Pre-order are not available for immediate dispatch.

Any shipping period stated for a pre-order is an estimate unless expressly stated otherwise.

If there is a significant change to the expected dispatch date, we will contact you using the details provided with your order.

Your statutory consumer rights are not affected by purchasing a product on pre-order.

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Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

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Incorrect or Incomplete Delivery Details

Please make sure that your delivery address and contact details are complete and accurate before placing your order.

PURR cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you notice an error in your delivery details, please contact us as soon as possible at sales@purrdrink.com.

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Damaged, Lost or Missing Deliveries

If your parcel arrives visibly damaged, contains damaged or leaking products, or you believe that an item is missing from your order, please contact us as soon as possible.

Please include:

• your order number,
• a description of the issue,
• and photographs of the parcel and products where appropriate.

If your shipment appears to be lost or has not arrived within the expected timeframe, please contact us so that we can investigate the shipment with the carrier.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

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