Frequently Asked Questions
Welcome to our Help Center. Find answers to all your questions here.
FAQ - Products
Is PURR only for high-level athletes?
No. Our formulas are suitable for anyone with an active lifestyle: regular athletes, fitness enthusiasts, or anyone seeking superior daily hydration.
What is the difference between PURR PRO and PURR ACTIVE?
PURR PRO: isotonic, ideal for endurance and long-duration efforts.
PURR ACTIVE: hypotonic, fast absorption, higher Creatine dosage, perfect for strength and high-intensity sessions.
Can I drink PURR every day?
Yes. All ingredients are safe and balanced. Suitable for workouts or maintaining optimal hydration throughout your active day.
What makes PURR different from regular sports drinks?
PURR combines hydration and performance: Creatine for power, Beta-Alanine for endurance, Glutamine for recovery, full electrolytes, all with zero refined sugar.
Why the high B-vitamin content?
B1, B2, B3, B6, B12 support energy metabolism and the nervous system during exercise.
Does PURR help prevent cramps?
Yes. Sodium, Potassium, Magnesium, and Calcium help maintain muscle fluid balance and prevent cramps.
Why do your drinks contain zero refined sugar?
Refined sugar causes energy spikes and drops. We use Stevia for a natural, stable taste without energy crashes.
What is aseptic production?
High-tech sterile bottling: total purity, no preservatives, maximum ingredient effectiveness.
FAQ - Shipping & Returns
Where do you ship and what are the delivery times?
We ship throughout the European Union from our production facility in Poland. Orders are typically processed within 24 to 48 hours. Delivery times range from 3 to 5 business days, depending on your location.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link allows you to follow the real-time progress of your PURR drinks right to your doorstep.
What are the shipping costs?
Shipping costs are calculated at checkout based on your order's weight and destination. We offer free shipping on orders above a specific amount (check the conditions at the top of our homepage).
What is your return policy?
For hygiene and food safety reasons, we cannot accept returns for drinks if the packaging or seal has been opened. If your package arrives damaged, please contact our customer service within 48 hours with supporting photos for a replacement.
